Renewed contract, but being charged more.

[Paynetw]

Hi,

Why is it always impossible for Sky to get things right. 

My Broadband contract came to an end so I phoned up to see what they could do for me.

On the phone, they said they will renew for £32.00 plus an additional £ 5.00 discount for a year. I have this on email but checked my bill and I was charged £39.00, phoned up, said they would look into...... New bill is £36.00!!! 

They're obviously doing this on purpose and this is surely illegal right? How do I escalate my complaint?  Any advise would be greatly appreciated.

Thanks 

[caesarome · Accepted solution]

@Paynetw 

What do your future bills show, are these also wrong if so you can register a complaint by filling in this online form:

https://www.sky.com/help/complaints

Give them the date and time you spoke to them so if needs be they can listen to what was said to you.

[Paynetw]

Hi, thanks for responding and for the link. The future bills are still wrong. They've reduced from £39 to £36 but this wasn't agreed on the phone and I even got the agreed price on email.

Do they just hope people won't notice and just charge more? It shouldn't be this difficult.

Thanks again.

[ROB-W.MIDS]

As much as I love Sky, I'm not surprised why people leave to go with other suppliers if they're doing things like this. 

(sorry if this post is irrelevant)