Can't access online account

[JosieKG]

I need to change my payment method but every time I try to access my payment information I get a message saying this information is restricted. I can't seem to access any useful information even though I've set up an account and signed in. Please help as the bot doesn't seem to know how to help me. 

[caesarome]

Are you signed in with the correct Sky ID/email address as only the primary users account login can access billing details.

[JosieKG]

Yes it's the only email address and account associated with our broadband service, which is the only service we get from Sky. 

[caesarome]

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services