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Discussion topic: Removing Additional User

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This message was authored by: J-TP

Removing Additional User

I am trying to remove an additional user from my account. It was setup years ago as a secondary id.

 

When going to "people & sharing" the account does not show and there is no section for additional users

JTP_0-1743892782025.png

 

When going to https://www.sky.com/mydetails/additional-users it redirects me to the "my details" page.

 

I know the account exists as it can be logged into and when using the forgotten sky id system, I can see it as a secondary id.

 

I am logged in as the primary id of the account.

 

Any ideas?

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This message was authored by: caesarome

Re: Removing Additional User

Posted by a Superuser, not a Sky employee. Find out more

@J-TP wrote:

When going to https://www.sky.com/mydetails/additional-users it redirects me to the "my details" page.


That link works for me as I see my additional users as per your image then on each one I see "remove user".

 

Capture.JPG

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