Removing Additional User

[J-TP]

I am trying to remove an additional user from my account. It was setup years ago as a secondary id.

When going to "people & sharing" the account does not show and there is no section for additional users

When going to https://www.sky.com/mydetails/additional-users it redirects me to the "my details" page.

I know the account exists as it can be logged into and when using the forgotten sky id system, I can see it as a secondary id.

I am logged in as the primary id of the account.

Any ideas?

[caesarome]

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@J-TP wrote:

When going to https://www.sky.com/mydetails/additional-users it redirects me to the "my details" page.

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That link works for me as I see my additional users as per your image then on each one I see "remove user".

[J-TP]

I do not have this option, it automatically redirects to the base my details page.

[caesarome]

Welcome back !

Are you signed in with your primary ID so can you access your billing ?

[J-TP]

As far as I am aware this is the primary ID, how can I double check? I can see billing info and change it.

[caesarome]

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@J-TP wrote:

I can see billing info and change it.

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Then you are signed in with your main ID as only this will give you access to the billing. 

All we can suggest it that you get in touch with Sky about this.

[MightyQuinn]

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@caesarome wrote:

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@J-TP wrote:

I can see billing info and change it.

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Then you are signed in with your main ID as only this will give you access to the billing. 

All we can suggest it that you get in touch with Sky about this.

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Hi @caesarome   I can perform every function while signed on as an additional user, including changing billing etc. The only thing I cannot do is show or maintain additional users.

[caesarome]

Very odd @MightyQuinn as I still see the option on that link as I did when I posted those images back in April so if needs be I could remove them.

[J-TP]

I still have not fixed this issue and the secondary user is wanting to setup sky with their email but cannot. I have rang sky serveral times about this issue and every time I am assured it is fixed and unlinked but every time it is not. Is there anyway this can be escalated because it is getting frustrating now.