Remove Early Termination Charges

[serthytdjf]

Just received an email telling me that Sky have added an early termination charge to my account.

I'd switched after the price increase notification, which said I wouldn't receive any early termination charge for doing so within 30 days of receipt of the notification (I was well within this 30 day timeframe). There were no mention of termination charges in any communication from Sky regarding the termination either, per Ofcom guidelines 

How do I go about getting these charges removed?

[Daniel0210]

@serthytdjf 

What services did you cancel? 

[serthytdjf]

Broadband

[SKY1992bf]

@serthytdjf  Presumably this is in relation to broadband not tv,

if yes then you need to raise a formal complaint 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

@serthytdjf 

In that case you could call Sky and challenge this or raise a complaint. This link outlines the complaints process
https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us

[caesarome]

@serthytdjf 

You can put in a complaint by filling the form in here:

https://www.sky.com/help/articles/how-to-make-a-complaint

[serthytdjf]

Still no response from Sky after their initial "Acknowledgement" of my complaint

Seen loads of other posts of folk getting falsely charged for things. Are Sky hard-up for cash? Is that why they're doing shakedowns now? 😂

[Mark39]

Judging from previous posts, it's a bit soon. You might need to give Sky another week or so.

[caesarome]

Sky have 6 weeks I believe to respond to your complaint so as @Mark39 has said you will need to give it longer for them to respond,

[TimmyBGood]

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@serthytdjf wrote:

Are Sky hard-up for cash? Is that why they're doing shakedowns now? 😂

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Well, I think it's safe to say that Comcast aren't entirely happy with their purchase...

https://www.indiewire.com/2022/10/comcast-earnings-peacock-614-million-loss-sky-1234776608/ 

[serthytdjf]

Went through the complaints process and was told that the charge had been removed. Bank notifies me of upcoming direct debits and the charge was still there so I guess the complaints agent just lied about removing it? Baffling

[caesarome]

Have you checked to see if there is not any credit on the account regarding this ?

[serthytdjf]

Aye, next 3 months' bills are all showing as the regular amount, no notice of credit on any of them