Regarding my sky broadband bill

[Milton16]

I installed Sky Broadband last month, in July 2024. My bill cycle was from July 16th to August 15th, and the bill was €30 with free activation, which is normal. However, today I downloaded my August 2024 bill, and it's showing two billing periods: September 2nd to October 1st (€30) and August 16th to September 1st (€16.45). My question is: I was supposed to pay only €30, but why does it show that €46.45 will be deducted from my account? Expert opinions, please. Thank you.

[Mark39]

Thya would be because you're paying, pro rata, for more than a month - from 16 August to October 1st

[Milton16]

Hi Mark39, Thank you for replying.  But i didn't get it. Would please elaborate this to me here. 

[PandJ2020 · Accepted solution]

Sky's billing is monthly in advance - so at some point in starting a new contract you'll pay for more than one month (some arrears plus a month in advance).

You are paying €30 per month but as above for a period longer than a month.

Future bills should be €30?

[caesarome]

Your first covers the day your services were activated plus the next month so instead of it covering 4 weeks it could cover 5 or 6 weeks.

[Milton16]

Thank you everyone for your valuable answer. 

[woodbank29]

Why am i still being charged £36 50 a month when i cancelled my sky about six months ago.

[Daniel0210]

@woodbank29 

How did you cancel?
Did you get an email from Sky acknowledging the cancellation? 
Which ISP have you moved to? 

[Kelseysg]

I wonder if Someone could help me, I am unable to pay my sky broadband this month due to work underpaying me nearly £100 so have had to cut back on a lot of things this month, I have paid my sky stream. I have had a message saying my payment is overdue, direct debit set for 28th of every month but a payment never tried to go out of my bank. I've checked my sky app and it says £44 carried to next bill what do I do I have a young child who relies on the tv to help relax when she is falling asleep.

[Daniel0210]

@Kelseysg 

All we can advise is what the normal billing process entails.

🟣If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟣If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty