Discussion topic: Refund
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Message posted on 09 Jul 2025 09:30 PM
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Refund
have overpaid on my sky mobile account and am in credit for £54 and have left sky now as i had no phone usage for 2 weeks and failed to call me back on multiple occasions. I have request my refund 3 times from 3 different peope since beginning of may they told me up to 5 working days. 7 weeks later and still havent received
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All Replies
Message posted on 10 Jul 2025 09:49 AM
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Re: Refund
Do you see a credit on your Sky account ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 10 Jul 2025 09:57 AM
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Re: Refund
Thanks for escalating this. We’ve sent an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
Message posted on 10 Jul 2025 10:56 AM
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Re: Refund
Yes and have had many text messages saying refund sent but still nothing
Message posted on 10 Jul 2025 11:00 AM
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Re: Refund
You need to engage in the private chat now.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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