Refund of bill credit following cancellation

[Kimw5]

Hi,

I cancelled my sky broadband in April and my bill has been in credit for the past 11 weeks. Can you please escalate my refund.

Many thanks

[caesarome]

@Kimw5 

We can escalate if you can confirm your payment method is still in place on the account ?

[Kimw5]

Thanks for the quick response. Yes my original payment method is still in place. If it can be escalated that woul be much appreciated.

[caesarome]

@Kimw5 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.