Refund

[Alya2]

Before 2 months i cancelled my subscription and i should receive a refund! Its been a month and i didnt received anything why? I spoke to the team and she said i will ask them to send the refund to ur bank account and i didnt receive anything! Now im in my country and i cant call ur number what should i do?! And u keep trying to take 2£ from my bank account even though u received all ur devices from me why then u still taking from me!! 

[Daniel0210]

@Alya2 
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Are you saying Sky are trying to take £2 from you? 

Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. Is the refund you mention showing as a credit on your Sky account? 

[Alya2]

Yes they took 2£ for the sky streaming twice even though in the latest bill it shows nothing just 0£. 
plus the broadband it says u have 15£ but in the future i cant see anything except 0£.

Thank u + i know that im not speaking to them i was waiting for someone to explain to me.