SKY unable to cancel my broadband account

[Eves8]

Cancelled my out of contract broadband and talk account on 22nd March and since then Sky have been unable to fulfil their side of the cancellation. There seems to be a problem connected with Openreach and nothing is being done to resolve this issue. It's has been escalated many times .I've spent hours on the phone trying to talk to a manager/supervisor and to be connected to the back office but they will not do this. I've now cancelled my direct debit as Sky have taken 3 months payments when I've had no broadband & talk service from them. Has anybody been in the same situation or as any advice? 

[Daniel0210]

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@Eves8 wrote:

or as any advice? 

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@Eves8 

This must be frustrating for you but the worst thing you could have done is cancel your payment method. The services will be restricted (I know that they arent currently working anyway) so any calls to Sky will now only prompt you to set up a new payment, late payment fees may be added and doing what you've done will not cancel your subscription. 

[Eves8]

@Daniel0210  thanks for your reply. I informed Sky that I was cancelling the direct debit and asked them to add it to my notes. At the time they  never advised that this was a bad idea or that there would be late fees would be added.

I have already had an email asking for new bank details.

[Daniel0210]

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@Eves8 wrote:

I have already had an email asking for new bank details.

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@Eves8 

Soon, if not already, you will not be able to call Sky about this issue without the call only advising you to set up a payment method or even make a payment. I think you need to call Sky again if you still can.