Refund

[Elaine79x]

Can anyone help me please. I cancelled my sky weeks ago, to say it was an ordeal is an understatement. When it was all eventually sorted, there was credit on my account which I was told would be refunded to my bank and I would receive it in 3-5 working days. 
I have now called 6/7 times as I still have not received it, and each time I have been told my refund has been processed it, yet the credit is still sitting on the account. It's beyond a joke to be honest and I have made contact with com reg but all I want is my money back. Any advice?

[Daniel0210]

@Elaine79x 

Refunds normally take up to 6 weeks after the last day of connection. 3-5 days is the timeframe normally associated with interventions by staff such as the Messaging Team that assist customers on the forums. 

[Elaine79x]

They keep telling me it's done though

[Elaine79x]

And why would it take 6 weeks anyway? That's ridiculous! 
I've spoken to all different agents and each one of them is telling me that they're processing the refund while I'm on the phone, I asked for an email or remittance slip to confirm and was told I'd have it by the end of the day. Of course that didn't happen 

[MarkGoldsmith]

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@Elaine79x wrote:

And why would it take 6 weeks anyway? That's ridiculous! 
I've spoken to all different agents and each one of them is telling me that they're processing the refund while I'm on the phone, I asked for an email or remittance slip to confirm and was told I'd have it by the end of the day. Of course that didn't happen 

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So based on my experience when a credit is refunded, you will be sent an email from Sky ( mine came within 24 hours of speaking with the agent), confirming that the refund is being processed and will be in your bank account within 3-5 business days.

If you haven't received an email I'd be inclined to say that they perhaps haven't processed the refund. 

If you'd like we can flag this to the Sky Messaging Team, who may be able to reach out and firstly verify in the refund request has been made, or if not they should be able to process it for you.

[Elaine79x]

Yes please, might aswell try it because I'm getting no where on the phone 

[MarkGoldsmith]

@Elaine79x 

This has been escalated to the Sky Messaging team who may be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Elaine79x to chat.

[Elaine79x]

How did I end up on sky UK? 

[Daniel0210]

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@Elaine79x wrote:

How did I end up on sky UK? 

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@Elaine79x 

Why? Where are you? 

[Elaine79x]

Ireland lol

[Daniel0210]

@Elaine79x 

This is a Community forum for UK and ROI customers. The Escalation process may take longer if they have to transfer the issue to a ROI agent. Just make sure you tell them in the chat that's been arranged and started that you are in the ROI. 

[Elaine79x]

I did! Thank you!