Refund from Sky

[Shimon]

I got email from sky saying thank you for contacting us, I didn't. The email says I'm due a refund of 56 euro. My question please is this a scam. Any feedback would be much appreciated. 
Thank you 

[Daniel0210]

@Shimon 

Did the email address you by your name or just "Dear customer "?

As you say it mentions euros are you actually based in the ROI? 

Did it ask you to clink on a link in the email? 

[Shimon]

Hi Daniel thank you. It used my real name and didn't ask that I click a link. The part that freaked me a bit was saying thank you for contacting us when I hadn't made any contact 

[Shimon]

Yes Daniel I'm in ROI 

[SKY1992bf]

@Shimon  Do you have a sky account? If yes do you see a credit on it for said amount 

[Daniel0210]

@Shimon 

If the amount is showing as a credit on the account it'll be used towards your next bill. If it isn't I suggest you call Sky Ireland to clarify the authenticity of the email. Call today if necessary as to our knowledge Sky Ireland Customer Services aren't open over a weekend. 

If you end up calling let us know the outcome. 

[Shimon]

Hi just rang sky customer service the email is genuine and I am due a refund happy days 😊

[Shimon]

Hi Daniel I did as you suggested rang sky customer service it's a genuine email I'm due a refund happy days 😊

[Daniel0210]

@Shimon 

Thank for the update. You were right to be cautious.

[Shimon]

up the Villa 👏