mail received to say billing incorrect

[gaston1234]

Hi all,

just received an email to say i wasnt being charged correctly for sky tv, and now they have changed it.

it has gone up £30 per month from what was agreed on the phone.

Im being told I cant cancel as in contract which I am, however if they have changed the prices from what was agreed at the time i took the contract out (other than the price increase each year) surely this is not okay? 

[MightyQuinn]

Hi @gaston1234   Have you confirmed that it is not a scam by checking your future bills?

[gaston1234]

No it is genuine!

[Daniel0210]

@gaston1234 

Does the email address you by name or is it to "Dear customer"? 

[MightyQuinn]

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@gaston1234 wrote:

No it is genuine!

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Hi @gaston1234   Is that No, you haven't checked your future bills?

[Mark39]

@gaston1234 it's difficult to advise you without knowing the details of what you agreed and when, and what the email is saying.

[PandJ2020]

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@gaston1234 wrote:

just received an email to say i wasnt being charged correctly for sky tv,

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Look at your itemised bills and tell us what's changed...  I recall some instances of Signature being undercharged last year.

[peter-marlow+1966]

I would  call sky directly  this sounds like a scam to me,