Refund after leaving Sky

[MikeC175]

Sky TV, broadband and phone etc were removed on 11th August.

My September bill date is Sept 17th showing that I am £64.97 in credit and next months bill is zero so we are completely finished.

When and how will I get my credit? 

[SKY1992bf]

@MikeC175  Providing your payment method is still active refunds are automatic within six weeks of termination 

but to speed things up as your account is in credit you can either call sky or if you prefer we can alert the messaging team to contact you via the forum 

both options take 3-5 working days to process the payment 

let us know what method of contact you prefer 

[MikeC175]

Please alert the messaging team.

many Thanks

[SKY1992bf]

@MikeC175 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to MikeC175.

[Tom-W19]

Hi @MikeC175 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.