Discussion topic: Looking to cancel sky but unable to speak to a sky agent

This message was authored by: Jen+Vitoria · ‎24 Sep 2023

I want to cancel my sky services as it is no longer affordable. As I have an outstanding bill it won't allow me to speak to an agent and keeps asking for the outstanding amount to be settled but I'm unable to do this. My services have been restricted now for 2 weeks so why should I still be getting charged for something I no longer has use of? Can't get through to speak to any agent on various numbers I've tried. Very frustrating!! Can anyone provide a number specifically to speak to an agent to cancel? I've been with sky for 20 years

This message was authored by: SKY1992bf · ‎24 Sep 2023

@Jen+Vitoria Services are only restricted due to non payment and you won't be able to cancel whilst you're in arrears

so all you can do is clear the debt and setup a new continuous payment method which will then allow you to speak to an advisor to cancel

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This message was authored by: caesarome · ‎24 Sep 2023

Sky will not let you cancel while you have an outstanding bill as you have discovered and due to this you will be unable to talk to them until it has been paid in full so at present you are in limbo as this is the way it is I'm afraid.

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This message was authored by: PandJ2020 · ‎24 Sep 2023

@Jen+Vitoria wrote:
My services have been restricted now for 2 weeks so why should I still be getting charged for something I no longer has use of?

...because that's the terms you agreed in the contract.

Unfortunately you have two choices.:

1. Pay the outstanding balance and then give notice to cancel.

2. Do not pay the outstanding balance and you will incur fees and eventually debt collection processes.

You can try calling Sky from a number they don't recognize or possibly via the 141 prefix. But they may only confirm the above.

I am just another Sky customer and my views are my own

This message was authored by: Daniel0210 · ‎24 Sep 2023

@Jen+Vitoria wrote:

why should I still be getting charged for something I no longer has use of?

@Jen+Vitoria

When you services are restricted billing obligations don't stop. As you are now two weeks in arrears you'll have to pay what you owe and next months bill as well. You'll have to set up a new continuous payment method and wait for the payment to reach Skys account before services are reinstated. Then (providing you're not in a minimum term deal), Sky will talk to you about cancelling.

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Looking to cancel sky but unable to speak to a sky agent

Looking to cancel sky but unable to speak to a sky agent

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