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Discussion topic: Recieving paper bill every month

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Message posted on ‎11 Nov 2024 04:16 PM

Recieving paper bill every month

Hi I received a sky statement/billing every month and am being charged for it how can I get this stopped thank you in advance

 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎11 Nov 2024 04:18 PM

Re: Recieving paper bill every month

Posted by a Superuser, not a Sky employee. Find out more
@Steve462 wrote:

Hi I received a sky statement/billing every month and am being charged for it how can I get this stopped thank you in advance

 

@Steve462  You should be able to turn off receiving paper bills through your online account 


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Message posted on ‎11 Nov 2024 04:19 PM

Re: Recieving paper bill every month

I've been in to my account there's no options that I can find

 

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This message was authored by: caesarome

Message posted on ‎11 Nov 2024 04:19 PM

Re: Recieving paper bill every month

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@Steve462 

You should be able to turn this off here via your online bill:

 

https://www.sky.com/bill/tv-broadband-talk

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Message posted on ‎11 Nov 2024 04:24 PM

Re: Recieving paper bill every month

Thank you it says its on paperless does that mean they owe my 50p a month for the last 10 years

 

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This message was authored by: caesarome

Message posted on ‎11 Nov 2024 04:34 PM

Re: Recieving paper bill every month

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If it is set at paperless and it has been then they shouldn't be sending you a paper bill and charging you so you might want to register a complaint about this:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

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Message posted on ‎11 Nov 2024 04:39 PM

Re: Recieving paper bill every month

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@Steve462 

I've seen a couple of customers on here mention paper bills at 50p a bill but Skys website clearly states £1.75

https://www.sky.com/help/articles/managing-paper-electronic-bills

 


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