Discussion topic: Recieving paper bill every month

This message was authored by: Steve462 · ‎11 Nov 2024

Hi I received a sky statement/billing every month and am being charged for it how can I get this stopped thank you in advance

This message was authored by: SKY1992bf · ‎11 Nov 2024

@Steve462 wrote:
Hi I received a sky statement/billing every month and am being charged for it how can I get this stopped thank you in advance

@Steve462 You should be able to turn off receiving paper bills through your online account

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This message was authored by: Steve462 · ‎11 Nov 2024

I've been in to my account there's no options that I can find

This message was authored by: caesarome · ‎11 Nov 2024

@Steve462

You should be able to turn this off here via your online bill:

https://www.sky.com/bill/tv-broadband-talk

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This message was authored by: Steve462 · ‎11 Nov 2024

Thank you it says its on paperless does that mean they owe my 50p a month for the last 10 years

This message was authored by: caesarome · ‎11 Nov 2024

If it is set at paperless and it has been then they shouldn't be sending you a paper bill and charging you so you might want to register a complaint about this:

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: Daniel0210 · ‎11 Nov 2024

@Steve462

I've seen a couple of customers on here mention paper bills at 50p a bill but Skys website clearly states £1.75

https://www.sky.com/help/articles/managing-paper-electronic-bills

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Recieving paper bill every month

Recieving paper bill every month

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