Received a missed DD message for sky tv yet the broadband ras taken

[Suzybear]

I have a direct debit set up for 15th of every month for sky tv and also sky broadband. The broadband payment was taken but not the tv payment but the money is there for it? I received a message to say it's missed. I don't understand why as the money is there for it. I don't want to be charged a late fee when the money was always available . Any help please?

[Mark39]

Which Sky tv service do you have? Q,or Stream/Glass?

[Suzybear]

Hiya, sky stream & looks like they've taken the payment this morning. Thank you though.

[Mark39]

Sounds good. As you've discovered Stream/Glass is billed separately from broadband, hence different dates and direct debits