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Discussion topic: Over charged

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This message was authored by James356 This message was authored by: James356

Over charged

Been charged double even tho I changed my payment date till the 20th of December and you have been taking the money from my account early on my broadband bill 

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This message was authored by caesarome This message was authored by: caesarome

Re: Over charged

Posted by a Superuser, not a Sky employee. Find out more

@James356 

We are customers here as you are not talking to Sky so have you made any manual payments. If not then changing your billing date sees what you pay as being recalculated especially on the first bill after the date change.

 


@James356 wrote:

you have been taking the money from my account early on my broadband bill 


What date should it have been and what date was it taken on ?

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