Doubled device payments on bill

[Bailey251]

I have been billed twice for device and nothing has changed 

[Bailey251]

I have been billed twice for 1 of the devices on this months bill. Nothing has changed at all so don't know what's happened. Please help 

[Mark39]

Can you be specific - which devices?

Note we're customers here, not Sky customer services, but we may be able to guide you on what to do.

[Bailey251]

Sorry mobile devices. I have a mobile phone and a iPad. 

[Bailey251]

Been charged for 2 mobile phones and 1 ipad. But the account number for the mobile phones are the same 

[Mark39]

As a first step, check the dates you're being billed for - you might be paying for different periods, not the same one.

[Bailey251]

No they are for the same period, so dont understand this 

[caesarome]

@Bailey251 

Have you made a manual payment, if not does the charge cover the same date or different ones ?

[Mark39]

You could post an image of your bills showing the amounts you're being billed for and somebody here might be able to see what's going on. Failing that, I'm afraid it's a matter of calling. If you decide to post an image, please obscure any personal information, such as your Sky account number and your mobile number.

[caesarome]

@Bailey251 

As you also made a post about this in the mobile forum I have merged your post to here.

As per what @Mark39 has said an image of this bill would help and if you do post this please blank out phone, account and credit agreement numbers.

[Bailey251]

[caesarome]

Your images have had to be rejected as you haven't done this:

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@caesarome wrote:

if you do post this please blank out phone, account and credit agreement numbers.

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Feel free to repost with these blanked out.

[Bailey251]

[MCVC83]

Hi,

I was charged for two payments in a month as i changed the date for my direct debit to be taken out of my account. The double payment was taken in one go and the account has since corrected itself (I.e - one payment per month as it should be) 

[Bailey251]

I haven't changed the payment date so don't understand this payment