Discussion topic: Not removing a pack i dont want
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Message posted on 10 Aug 2025 02:38 PM
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Not removing a pack i dont want
I had to renew my broadband contract with sky and told them I wanted to remove sky cinema the person I was talking to might either not understand English or was new because its still there. Sky is to expensive and im looking to move away but how do I talk to someone in the uk and get them to remove cinema and now other packs? I dont want to talk to someone overseas they dont understand English or what im trying to say.
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Message posted on 10 Aug 2025 02:42 PM
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Re: Not removing a pack i dont want
@Gamer01000 You can't choose location , you will be connected to the first available agent regardless of location, the only thing i can suggest is you keep calling until you get someone you believe is uk based
Message posted on 10 Aug 2025 02:47 PM
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Re: Not removing a pack i dont want
Any cancellation of Sky Cinema will involve a 31 day notice period so depending on when you called that might explain why it's still there.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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