Late payment

[Jay201]

Hi there, I've just started a new job and don't get my first payment until Friday and would like 6 days grace to make payment on my account if possible 

regards James 

[MightyQuinn]

Hi @Jay201   First, you are not talking to Sky, and second Sky don't allow grace periods. However, if the collection fails on your payment date, they automatically try again 10 days later.

[Daniel0210]

Sky don't allow this I'm afraid @Jay201 

If your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

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@Jay201 wrote:

to make payment on my account if possible 

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Just to make you aware @Jay201 that you do not and should not make any payments as Sky will take it from whatever payment method you have supplied. If you are going to be billed by a direct debit and this fails then they will try again 10 days later so again you do not need to make a manual payment. Only should services be restricted will you need to make a manual payment.