Credit refund

[JamesM1980]

Hi please could you send me an invite to chat?

[caesarome]

@JamesM1980 

I am not sure what is happening here so I have moved your post to it's own topic and have escalated your post again so it should now be tomorrow morning that contact is made. If again this doesn't post back here to let us know.

[JamesM1980]

Thanks for your help on this. Bit rubbish that the process to refund credit on closed accounts has to involve non-sky employees on a forum but I do appreciate you helping me !

[Moo5]

Can someone please send the chat invite thing so I can try to get the refund started please.

[caesarome]

@Moo5 

Do you see a credit on your account ?

[Moo5]

Where would I see that?

[caesarome]

It would be shown on your bill available via the Mysky app or online here:

https://www.sky.com/bill/tv-broadband-talk

[Moo5]

Okay the bill for September shows £0 and the bill dated 5th October shows as -£44.

[caesarome]

-£44 is the credit so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Moo5 to chat.

[Moo5]

Could I please have a chat invite to get my refund. Account is in credit.

[Daniel0210]

@Moo5 

Your post was escalated for a chat a few weeks ago so what was the outcome of that? 

[Moo5]

They couldn't refund at the time. I didn't follow up any further at the time. My sky account currently shows credit.

[Daniel0210]

@Moo5 
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Moo5 to chat.