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Discussion topic: Ending sky

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This message was authored by: ehorbs79

Message posted on ‎08 Oct 2024 12:36 PM

Ending sky

My sky package ended on the 26th sept but I am being billed for October nov etc , ee took over and ended my package. 
my contact with sky ended in June so I'm not in contract 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎08 Oct 2024 12:47 PM - last edited: ‎08 Oct 2024 12:56 PM

Re: Ending sky

Posted by a Superuser, not a Sky employee. Find out more

@ehorbs79 

 

Switching to EE for broadband should automatically ceases Sky Broadband billing, but taking EE TV wouldn't cancel Sky Television in the same way: that requires user intervention because the one-touch-switch system only covers internet connection.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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This message was authored by: GD1

Message posted on ‎08 Oct 2024 12:49 PM

Re: Ending sky

Posted by a Superuser, not a Sky employee. Find out more

@ehorbs79  What services did EE take over?   They can only take over a broadband service not your TV service, you would need to cancel the TV side with Sky. 

 

In addition Sky bill you in advance and the end date may be within the next billing date.  Any overpayment would be refunded.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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