Cancelled broadband. Do I get a refund?

[RefundDenied24]

Do not trust Sky with refunds, they will take your money and run

 Sky promised me a refund within 2 weeks and now it's been 7 weeks and still no refund. I can't contact customer support and my bank won't help me. 

[SKY1992bf]

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@RefundDenied24 wrote:

Do not trust Sky with refunds, they will take your money and run

 Sky promised me a refund within 2 weeks and now it's been 7 weeks and still no refund. I can't contact customer support and my bank won't help me. 

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Is there a particular reason why you can't phone them?

[caesarome]

@RefundDenied24 

Do you see a credit on your account because if so we can get you some help via here regarding the refund if you want.

[Mark39]

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@RefundDenied24 wrote:

Do not trust Sky with refunds, they will take your money and run

 Sky promised me a refund within 2 weeks and now it's been 7 weeks and still no refund. I can't contact customer support and my bank won't help me. 

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Have you followed this up with Sky? If they owe you money, they'll refund it.

[RefundDenied24]

I've tried calling Sky, emailing them, Facebook customer services, I just cannot get hold of anyone who will give me straight answers. I just want my £25 back. It's down right theft they took it in the first place. I am tired of big companies just walking all over customers. The staff seem to forget that customers are people and have other bills to pay for - I can't afford to keep losing money whenever a company just wants to take money out of my account, and to be told I can't do anything about it was just cold. But Sky was right. There's nothing customers can do when they take your money, because they can, and they will do it again. 

[caesarome]

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@caesarome wrote:

@RefundDenied24 

Do you see a credit on your account because if so we can get you some help via here regarding the refund if you want.

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