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Discussion topic: Re: Cancelled broadband. Do I get a refund?

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This message was authored by RefundDenied24 This message was authored by: RefundDenied24

Re: Cancelled broadband. Do I get a refund?

Do not trust Sky with refunds, they will take your money and run

 

 Sky promised me a refund within 2 weeks and now it's been 7 weeks and still no refund. I can't contact customer support and my bank won't help me. 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cancelled broadband. Do I get a refund?

Posted by a Superuser, not a Sky employee. Find out more

@RefundDenied24 wrote:

Do not trust Sky with refunds, they will take your money and run

 

 Sky promised me a refund within 2 weeks and now it's been 7 weeks and still no refund. I can't contact customer support and my bank won't help me. 


Is there a particular reason why you can't phone them?


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This message was authored by caesarome This message was authored by: caesarome

Re: Cancelled broadband. Do I get a refund?

Posted by a Superuser, not a Sky employee. Find out more

@RefundDenied24 

Do you see a credit on your account because if so we can get you some help via here regarding the refund if you want.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Cancelled broadband. Do I get a refund?

Posted by a Superuser, not a Sky employee. Find out more

@RefundDenied24 wrote:

Do not trust Sky with refunds, they will take your money and run

 

 Sky promised me a refund within 2 weeks and now it's been 7 weeks and still no refund. I can't contact customer support and my bank won't help me. 


Have you followed this up with Sky? If they owe you money, they'll refund it.

RefundDenied24
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This message was authored by RefundDenied24 This message was authored by: RefundDenied24

Re: Cancelled broadband. Do I get a refund?

I've tried calling Sky, emailing them, Facebook customer services, I just cannot get hold of anyone who will give me straight answers. I just want my £25 back. It's down right theft they took it in the first place. I am tired of big companies just walking all over customers. The staff seem to forget that customers are people and have other bills to pay for - I can't afford to keep losing money whenever a company just wants to take money out of my account, and to be told I can't do anything about it was just cold. But Sky was right. There's nothing customers can do when they take your money, because they can, and they will do it again. 

This message was authored by caesarome This message was authored by: caesarome

Re: Cancelled broadband. Do I get a refund?

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

@RefundDenied24 

Do you see a credit on your account because if so we can get you some help via here regarding the refund if you want.


 

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