Priority Customers

[Anonymous]

My account is managed by Sky Priority Customers - who are not responding to my email (I am disabled and cannot communicate via phone)

Is there any way that someone could give them a nudge to get a reply from them ?

I would like a Q upgrade (my HD box is broken) but can't do this on-line

URGENT please

[SKY1992bf]

@Anonymous  Are you registered with sky accessibility as you would have to go through them as the messaging team on the forum won't be able to help I'm afraid 

https://www.skyaccessibility.sky/

[Anonymous]

Yes I am but my account is administered by priorirty customers and I deal with them directly

Accessibility can't help

[Mark39]

@Anonymous afraid not. We have no contact with the Priority team. You're being a bit optimistic expecting a reply so soon, bearing in mind you only contacted them an hour or so ago.....

[Anonymous]

This is what I received from Lesley (accessibility)

"We are unable to access your account on this service, so unable to help with your request.

You can call them on 03442*****"

not very helpful - I am unable to speak !

[Daniel0210]

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@Anonymous wrote:

You can call them on 03442*****"

not very helpful - I am unable to speak !

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@Anonymous 

Can a family member, friend or neighbour call on your behalf (with you helping them through any security questions) and see how far you get? 

[Mark39]

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@Daniel0210 wrote:

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@Anonymous wrote:

You can call them on 03442*****"

not very helpful - I am unable to speak !

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@Anonymous 

Can a family member, friend or neighbour call on your behalf (with you helping them through any security questions) and see how far you get? 

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I believe as @Anonymous has been assigned to the Priority team, any other point of contact will be unable to help.

[Anonymous]

That, unfortunately is correct - I have no idea why

[Anonymous]

What is the best deal that I can get on Signature + sport + a mini box on Q ?

Because NEW customers get it for £22 + £18 + £10

yet when I try the link - I get told "not available"

[Mark39]

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@Anonymous wrote:

That, unfortunately is correct - I have no idea why

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Because Sky has determined that the Priority team is uniquely best placed to support you 🙂

[Mark39]

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@Anonymous wrote:

What is the best deal that I can get on Signature + sport + a mini box on Q ?

Because NEW customers get it for £22 + £18 + £10

yet when I try the link - I get told "not available"

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For the best deal, the,thing to do, as is always the case, is to contact Sky directly.

[Anonymous]

That is exactly what I am trying to do but I can't get a response from them 

I am unable to speak on the phone

[Mark39]

By email, I assume? It will probably take more than an hour or two.

[PandJ2020]

For my negotiation, cancellation and subsequent negotiation I used the chat/message function.

TBH they offered a good deal but still wasn't low enough 😁

[Anonymous]

Can I run myTV from an HDMI cable from my laptop

Playing sky go. ?

I am currently getting no signal