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Discussion topic: Priority Customers

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This message was authored by Anonymous This message was authored by: Anonymous

Priority Customers

My account is managed by Sky Priority Customers - who are not responding to my email (I am disabled and cannot communicate via phone)

Is there any way that someone could give them a nudge to get a reply from them ?

I would like a Q upgrade (my HD box is broken) but can't do this on-line

URGENT please

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous  Are you registered with sky accessibility as you would have to go through them as the messaging team on the forum won't be able to help I'm afraid 

 

https://www.skyaccessibility.sky/


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Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Priority Customers

Yes I am but my account is administered by priorirty customers and I deal with them directly

Accessibility can't help

This message was authored by Mark39 This message was authored by: Mark39

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous afraid not. We have no contact with the Priority team. You're being a bit optimistic expecting a reply so soon, bearing in mind you only contacted them an hour or so ago.....

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Priority Customers

This is what I received from Lesley (accessibility)

 

"We are unable to access your account on this service, so unable to help with your request.

You can call them on 03442*****"

not very helpful - I am unable to speak !

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

You can call them on 03442*****"

not very helpful - I am unable to speak !


@Anonymous 

Can a family member, friend or neighbour call on your behalf (with you helping them through any security questions) and see how far you get? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@Anonymous wrote:

You can call them on 03442*****"

not very helpful - I am unable to speak !


@Anonymous 

Can a family member, friend or neighbour call on your behalf (with you helping them through any security questions) and see how far you get? 


I believe as @Anonymous has been assigned to the Priority team, any other point of contact will be unable to help.

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Priority Customers

That, unfortunately is correct - I have no idea why

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Priority Customers

What is the best deal that I can get on Signature + sport + a mini box on Q ?

Because NEW customers get it for £22 + £18 + £10

yet when I try the link - I get told "not available"

This message was authored by Mark39 This message was authored by: Mark39

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

That, unfortunately is correct - I have no idea why



Because Sky has determined that the Priority team is uniquely best placed to support you 🙂

This message was authored by Mark39 This message was authored by: Mark39

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

What is the best deal that I can get on Signature + sport + a mini box on Q ?

Because NEW customers get it for £22 + £18 + £10

yet when I try the link - I get told "not available"


For the best deal, the,thing to do, as is always the case, is to contact Sky directly.

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Priority Customers

That is exactly what I am trying to do but I can't get a response from them 

I am unable to speak on the phone

This message was authored by Mark39 This message was authored by: Mark39

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

By email, I assume? It will probably take more than an hour or two.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Priority Customers

Posted by a Superuser, not a Sky employee. Find out more

For my negotiation, cancellation and subsequent negotiation I used the chat/message function.

 

TBH they offered a good deal but still wasn't low enough 😁

I am just another Sky customer and my views are my own
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Priority Customers

Can I run myTV from an HDMI cable from my laptop

Playing sky go. ?

I am currently getting no signal

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