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Discussion topic: Price hike April 2024

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This message was authored by StormWreck This message was authored by: StormWreck

Re: Price hike April 2024

 

 

"Also its kind of common sense with a thing called inflation, that a company need sto put up its prices at least once a year." 

 

Can we stop with this... will they lower prices when things go better? Ofc not.  They overpaid and are paying ppl who shouldn't be there like that cheat ref every Sat/Sunday for a start.

This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@StormWreck wrote:

 

 

"Also its kind of common sense with a thing called inflation, that a company need sto put up its prices at least once a year." 

 

Can we stop with this... will they lower prices when things go better? Ofc not.  They overpaid and are paying ppl who shouldn't be there like that cheat ref every Sat/Sunday for a start.


Why? Companies are as susceptible to inflation as households are. It's a perfectly valid point. 

 
Inflation hardly ever moves into negative figures in the UK, so that's almost certainly not going to happen. Even the Bank of England set a desired inflation rate of 2%.

 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@PandJ2020 wrote:

@Rob11 wrote:

Are you sure you don't work for SKY 


Aha... It always comes to this, eventually...

 

Q contract is around 20 pages - it doesn't take that long to read and isn't that complex.


Should also note you don't have to read your entire contact to get all the T&Cs, the importants parts are always shown on the website when you are looking at a product



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@StormWreck wrote:

 

 

"Also its kind of common sense with a thing called inflation, that a company need sto put up its prices at least once a year." 

 

Can we stop with this... will they lower prices when things go better? Ofc not.  They overpaid and are paying ppl who shouldn't be there like that cheat ref every Sat/Sunday for a start.


Inflation means costs going up, so a lower inflation figure is just costs going up by a smaller amount. In order for costs to be cut you would be needing the economy to go into a period of deflation. Whilst this would certainly be a good thing in the short term based on the last few year's inflation figures, any long sustainable period of deflation is certainly not good for an economy.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by andymcmanus123 This message was authored by: andymcmanus123

Re: Price hike April 2024

(caveat: I've not read al 20 pages of this thread yet) / 20 years of loyalty:

 

I got the email last week saying my Broadband was going up 51% in April.

 

Using the chatbot I got to the 'loyalty' team who then explained that my TV was going out of contract at the same time and therefore it would also be increasing by 43%.  Total package increase of circa 38%.

 

I've spent 90 minutes trying to get them down to something similar to my old price. Having asked 10's of times about why the increase and with no response, the best they can do it a total increase of 12%

 

They are leaving me with no choice but to walk. All my loyalty seems to now be worth nothing and there is no way to properly negotiate. I am feeling so peeved off. 

andymc

SkyQ Silver, Samsung 65" UHD and too many wires.
This message was authored by andymcmanus123 This message was authored by: andymcmanus123

Re: Price hike April 2024

... and the discount I reached was after removing 3 items from my package - not because they were feeling generous.

andymc

SkyQ Silver, Samsung 65" UHD and too many wires.
This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@andymcmanus123 you might want to give it a couple of weeks or so and try again, when you're in the last month of your contract. You're more likely to be able to negotiate a better deal then.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@davenosky.....  Get real sir, SKY are not a fair company, they are one of the worst and I hope that the OFT do something about them and other companies who operate unfair practices and contracts that are designed to move the goalposts.


As the Office of Fair Trading was closed by the Coalition government just under a decade ago (April 2014) I suspect that's somewhat unlikely.

 

https://www.gov.uk/government/organisations/office-of-fair-trading 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by rjb1979 This message was authored by: rjb1979

Re: Price hike April 2024

So I was paying £24  per month, which is now hiking up to £27.50 per month for our TV contract. Am I right in thinking that any price rise should be 10% of below?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@rjb1979 wrote:

 Am I right in thinking that any price rise should be 10% of below?


No, not at all.  On some contracts for some services the 10% threshold may trigger a right to cancel, but there's no hard limit to an increase.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

@rjb1979 wrote:

So I was paying £24  per month, which is now hiking up to £27.50 per month for our TV contract. Am I right in thinking that any price rise should be 10% of below?


....and the 10% applies to the list price not the discounted price you're probably paying.

This message was authored by Bobsterqwer This message was authored by: Bobsterqwer

Re: Price hike April 2024

10% increase here.  Contract up in June and then I'll cancel.  From then on I'll just buy ad- hoc day passes off NowTV.  Probably save me £30 per month.  It's just not good value to me.

This message was authored by MikeAngry This message was authored by: MikeAngry

Re: Price hike April 2024

I signed up to an 18 Sky broadband contract with Sky in March 2023 for £25 per month, after my first bill they increase the contract price without warning to £29 per month, at this time their website was offering  the same deal at£27 per month, the same price they advise 1 year later (Feb 24) 

 

In August 2023 they increase my bill to £39.50 without warning! A whopping 58.5% increase from the £25 contract I signed up to! 

 

No explanation of thus increase, no warning, nothing!

 

I've studied my bill their isn't any additional charges added for services not included just the

"superfast broadband" package I originally signed up to priced at £25 per month.

 

I have contacted Sky customer service about this & they couldn't care less! The only response I get is... Price increase from April 23. How can they legally sell me an 18 contract with a price increase after the first 20 days without a minimum period of notice?

 

How can they legally increase my bill by 58% within the first 6 months of my contract? Again without warning, in the customer service reply to this part of my complaint, Sky choose to completely ignore the 58% price increase! 

My bill from April 2024 will be £43.50 per month, currently advertised on your website for £27 per month

(March 24)  that's a proce rise increase of 61% on my contact 12 months in to my 18 month contract.

 

 This will be challenged legally! Your customer service response is disgusting! (removed)

 


Moderator note: Removed unfounded allegations.

 

 

 

 

 

 

 

 

 

 

 

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Price hike April 2024

Posted by a Superuser, not a Sky employee. Find out more

We're a customer Community and obviously have no access to your Sky details to be able to validate your comments.

 

However an increase from £25 to £39.50 within 6 months sounds unlikely. Either you signed up to a deal whicn provided a service at a reduced rate for 6 months then an increased rate for the remainder of your minimum term or Sky have made a mistake. If it was part of the deal, Sky wouldn't have been required to advise you of the  increase. The confirmation letter or email that was sent to your when you signed up will have set out the details.

 

If you think Sky have made a mistake, you might want to pursue it by raising a formal complaint.

 

 

This message was authored by MikeAngry This message was authored by: MikeAngry

Re: Price hike April 2024

All my contact details are correct.

 

A simple 18 contract for superfast broadband, nothing elae.

 

currently priced at £27 as of today on the Sky website, advertised at £25 the day I signed up.

 

I have submitted a complaints form just to be ignored, the only explanation offered was .. proce rise from April 23.

 

Less than 1 month from when I signed up.

 

You mention a mistake by Sky? Yet they couldn't care less in my original complaint. Completely ignoring the 58% proce increase.

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