So I have recently complained that I dont think my package is fair. That there are cheaper options. They told me yesterday that there was no cheaper package and closed the complaint. Today, however, advertised was a better package than mine that is cheaper. Has anyone had any luck in reducing the cost of their package?
If there is a cheaper package that has appeared then while it would be for new customers there is no halm in you trying to call Sky to see if they will put you on it.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
@Richardjo252 What you see advertised is likely new customer pricing only
you would have benefited from such offers when you originally signed up so aren't entitled to them again unless you cancelled and rejoin in 18/24 months
all providers do the same so you will likely be in the same position if you were to move
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
It was a new customer offer and they refused to change my existing because I was "given an offer" when I joined. Which I didn't and certainly not at £35 a month with faster broadband. I think it's disgusting service.
Blimey you sound like an employee! I didn't get any such discount like they're offering with this. £15 a month cheaper with a faster package?! Id happily have paid the same as what I am now if they offered a faster broadband. That surely wouldn't cost them anymore but would have made me slightly happier!
Better discounts are offered to new customers as an incentive for them to join.
If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and be able to return to Sky as a new customer.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Yes I called sky at the end of February this year as my discounts were finishing, I have 2 55inch sky glass tvs and a puck, full package with sky glass ultimate entertainment, sports, cinema, kids, ads skipping, uhd, atmos surround sound, was paying £120 a month, now on a 24 month contract i am paying for the same package £70 a month
