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Discussion topic: Price Increase

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This message was authored by Mark39 This message was authored by: Mark39

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more

@Lexi738 wrote:

 

 You're not telling me that companies don't know their prices are going to increase - they just need to start being honest.  You shouldn't be able to say that it is an 18 month contract at £X amount and then change it almost immediately.  And I know the contract says the price may change but you're not telling me they don't know when it will increase and by how much, when they're selling the contract to you.  This is why people feel like they're being ripped off.

 


Well I suppose the alternative would be for companies to charge a higher price from the outset rather than from the date they would normally have applied an increase - which could be 11 months later.

This message was authored by Lexi738 This message was authored by: Lexi738

Re: Price Increase

Or  just do "twelve month" contracts and just say it will be £x amount for the first three months, £x amount for the next three, £x amount for the next six.   You then know exctly what you're signing up for.

This message was authored by Solar+Dominator This message was authored by: Solar+Dominator

Re: Price Increase

How very true. I'm sure it comes under false advertising. If it doesn't it should. The fact the email stated it will save me £180 over 18 months but sky had no intention of honouring what they offered. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more

@Solar+Dominator wrote:

How very true. I'm sure it comes under false advertising. If it doesn't it should. The fact the email stated it will save me £180 over 18 months but sky had no intention of honouring what they offered. 


As always, the devil's in the detail. You have to read the small print.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more

@Solar+Dominator wrote:

I'm sure it comes under false advertising. If it doesn't it should.


You could try a challenge to the ASA if you wish, but I suspect the army of lawyers which Sky has on retainer will have checked first.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more

@Lexi738 wrote:

And I know the contract says the price may change but you're not telling me they don't know when it will increase and by how much, when they're selling the contract to you. 

 


Ofcom is seeking to change that for broadband and mobile contracts: they don't have jurisdiction over subscription television pricing.

 

https://www.ofcom.org.uk/news-centre/2023/ban-on-inflation-linked-mid-contract-price-rise 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more

@Solar+Dominator wrote:

How very true. I'm sure it comes under false advertising. If it doesn't it should. The fact the email stated it will save me £180 over 18 months but sky had no intention of honouring what they offered. 


I believe the £180 figure is your (fixed) discounts - which remain the same regardless of the list price.

 

So it would seem that figure is correct.

I am just another Sky customer and my views are my own
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

@Lexi738 wrote:

And I know the contract says the price may change but you're not telling me they don't know when it will increase and by how much, when they're selling the contract to you. 

 


Ofcom is seeking to change that for broadband and mobile contracts: they don't have jurisdiction over subscription television pricing.

 

https://www.ofcom.org.uk/news-centre/2023/ban-on-inflation-linked-mid-contract-price-rise 


Indeed and this will likely lead to higher prices in general as the companies will guess what inflation would be over the course of the contract and would want to be cautious so would likely end up with higher prices than what we would get under the current process.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Solar+Dominator This message was authored by: Solar+Dominator

Re: Price Increase

It's just when a company offers you a service for a set price for a certain amount of time that is what I expect to pay.

This message was authored by Mark39 This message was authored by: Mark39

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more

@Solar+Dominator wrote:

It's just when a company offers you a service for a set price for a certain amount of time that is what I expect to pay.


Sky don't do that. They offer you a discount for a certain amount of time. They never say the base price is fixed.

This message was authored by Murdock07 This message was authored by: Murdock07

Re: Price Increase

Hi, Sorry to dig up an old thread but in my case I was explicitly told (twice) that my prices wouldn't increase within an 18 month period twice on a chat to get me to recontract. I have copied and pasted directly from the transcript below.

 

You: So £47 and you can guarantee no price rises within 18 months?
16:42, Jun 6
Saqlain: No price increase in the 18 months

 

It seems that customer service can make promises and even give you these promises in writing and it means nothing. I still got stuck with the price increase like everyone else.

This message was authored by Mark39 This message was authored by: Mark39

Re: Price Increase

Posted by a Superuser, not a Sky employee. Find out more
This message was authored by Murdock07 This message was authored by: Murdock07

Re: Price Increase

Thanks @Mark39 Mark39, I have raised a complaint including uploading the transcript. The reply was very generic, referenced the T&Cs. The reply didn't seem to address my complaint at all. It didn't even seem like they had bothered to read the transcript that they asked me to upload.

This message was authored by Solar+Dominator This message was authored by: Solar+Dominator

Re: Price Increase

I hear that

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