Price Increase

[Mark39]

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@Lexi738 wrote:  You're not telling me that companies don't know their prices are going to increase - they just need to start being honest.  You shouldn't be able to say that it is an 18 month contract at £X amount and then change it almost immediately.  And I know the contract says the price may change but you're not telling me they don't know when it will increase and by how much, when they're selling the contract to you.  This is why people feel like they're being ripped off.

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Well I suppose the alternative would be for companies to charge a higher price from the outset rather than from the date they would normally have applied an increase - which could be 11 months later.

[Lexi738]

Or  just do "twelve month" contracts and just say it will be £x amount for the first three months, £x amount for the next three, £x amount for the next six.   You then know exctly what you're signing up for.

[Solar+Dominator]

How very true. I'm sure it comes under false advertising. If it doesn't it should. The fact the email stated it will save me £180 over 18 months but sky had no intention of honouring what they offered. 

[Mark39]

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@Solar+Dominator wrote:

How very true. I'm sure it comes under false advertising. If it doesn't it should. The fact the email stated it will save me £180 over 18 months but sky had no intention of honouring what they offered. 

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As always, the devil's in the detail. You have to read the small print.

[TimmyBGood]

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@Solar+Dominator wrote:

I'm sure it comes under false advertising. If it doesn't it should.

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You could try a challenge to the ASA if you wish, but I suspect the army of lawyers which Sky has on retainer will have checked first.

[TimmyBGood]

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@Lexi738 wrote:

And I know the contract says the price may change but you're not telling me they don't know when it will increase and by how much, when they're selling the contract to you. 

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Ofcom is seeking to change that for broadband and mobile contracts: they don't have jurisdiction over subscription television pricing.

https://www.ofcom.org.uk/news-centre/2023/ban-on-inflation-linked-mid-contract-price-rise 

[PandJ2020]

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@Solar+Dominator wrote:

How very true. I'm sure it comes under false advertising. If it doesn't it should. The fact the email stated it will save me £180 over 18 months but sky had no intention of honouring what they offered. 

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I believe the £180 figure is your (fixed) discounts - which remain the same regardless of the list price.

So it would seem that figure is correct.

[MarkGoldsmith]

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@TimmyBGood wrote:

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@Lexi738 wrote:

And I know the contract says the price may change but you're not telling me they don't know when it will increase and by how much, when they're selling the contract to you. 

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Ofcom is seeking to change that for broadband and mobile contracts: they don't have jurisdiction over subscription television pricing.

https://www.ofcom.org.uk/news-centre/2023/ban-on-inflation-linked-mid-contract-price-rise 

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Indeed and this will likely lead to higher prices in general as the companies will guess what inflation would be over the course of the contract and would want to be cautious so would likely end up with higher prices than what we would get under the current process.

[Solar+Dominator]

It's just when a company offers you a service for a set price for a certain amount of time that is what I expect to pay.

[Mark39]

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@Solar+Dominator wrote:

It's just when a company offers you a service for a set price for a certain amount of time that is what I expect to pay.

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Sky don't do that. They offer you a discount for a certain amount of time. They never say the base price is fixed.

[Murdock07]

Hi, Sorry to dig up an old thread but in my case I was explicitly told (twice) that my prices wouldn't increase within an 18 month period twice on a chat to get me to recontract. I have copied and pasted directly from the transcript below.

You: So £47 and you can guarantee no price rises within 18 months?
16:42, Jun 6
Saqlain: No price increase in the 18 months

It seems that customer service can make promises and even give you these promises in writing and it means nothing. I still got stuck with the price increase like everyone else.

[Mark39]

@Murdock07 you could raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

[Murdock07]

Thanks @Mark39 Mark39, I have raised a complaint including uploading the transcript. The reply was very generic, referenced the T&Cs. The reply didn't seem to address my complaint at all. It didn't even seem like they had bothered to read the transcript that they asked me to upload.

[Solar+Dominator]

I hear that