Power Outrage compensation missing

[Catttttt]

A while ago we had an internet outage for almost two weeks. We called to register it as broken (which they already knew), and then said that we wanted to recieve a message when it came back on. We never recieved the message (but that is not important).

We should have recieved compensation via Sky. It should be in the account but I never recieved any indication from them about it.

I logged in and I cannot find anything in my account.

I asked the virtual assistant and nothing. Where is this compensation supposed to be? How do they inform me about it? Where is the outage registered?

Thank you for your time.

[Mark39 · Accepted solution]

Where it's due, the compensation is paid as a credit to your Sky account, within 31 days of the fault being fixed,. 

[caesarome]

It should appear on your bill as a credit, this type of credit can not be refunded to you but will be used against a future bill.

[PandJ2020]

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@Catttttt wrote:

A while ago we had an internet outage - We should have recieved compensation via Sky.

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Just to check, but you have your broadband from Sky?  The way it's written about sounds like it's someone else?

[Catttttt]

Brillant. Thank you, all. That answers my question.