Pending payment but no confirmation email

[Daisy7]

I was almost at the end of buying a macbook when my page crashed and said there were technical errors. I have no confirmation email of buying the macbook however i entered my card details and all. I now have a pending payment of £12 on my account. Does this mean i have bought the macbook? And i also can't access any billing or payment information on the app either, it just says 'page restricted'

[MarkGoldsmith]

You may be best phoning Sky for confirmation about your order. Will probably give you the peace of mind as well.

Un-related to Sky specifically but i've had issues like this with other retailers, and what normally happens is the "pending" transaction gets cancelled/declined and never actually goes through your bank account if the order wasn't completed.  Although personally i would probably phone sky and check whether the order has gone through or not.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.