every single month I face late charges however it is not because I didn't try to pay. I need help with this, also how come it is 35£ monthly? I was told it was less
Do you have a direct debit set up or a continuous card payment set up to make these payments as both should ensure the payment is made on time?
Remember the annual price increase has kicked in this month as well.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Posted by a Superuser, not a Sky employee. Find out more
@Ana12338 The late fees apply because the payment failed to be made on time the fact you made an attempt to pay doesn't come into as its your responsibility to make sure that the payment is made on time
so why is the payment not going through when you try to make it?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
