Payment taken twice

[Nicola+tovey]

Sky have taken my payment twice without authorisation its not direct debit as late payment has been made who do i contact Sky or my Bank ?

[SKY1992bf]

@Nicola+tovey  Do you have any form of continuous payment method setup on your account and also made a manual payment? as this is the only way a double payment can occur if yes see below 

If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[Nicola+tovey]

its not a automatic payment as i never had the direct debit for it and it was paid late henct paying maunal ive just paid it using the website on a pc but ill be contacting sky at the earliest time i can requesting a refund because SKY cannot take it without consent

[SKY1992bf]

@Nicola+tovey  If you have given sky payment details previously they are legally entitled to take any monies owned using those details when payment is due, as you agreed when you signed up 

you can of course request a refund of any overpayment 

[Mark39]

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@Nicola+tovey wrote:

its not a automatic payment as i never had the direct debit for it...

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Having an automatic payment set up (as you agreed to do when you signed up) would avoid this happening, as there would be no need to make manual payments.