paid my my monthly phone bill but sky keep trying to take money out

[Cram2468]

I paid my my monthly phone bill but sky keep trying to take money out my account I'm worried it will look bad on my contract 

[SKY1992bf]

@Cram2468 If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[Daniel0210]

@Cram2468 

Did you make a manual payment? If you have a continuous payment method set up you should never need to make a manual payment. I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.