Discussion topic: Payment issue

This message was authored by: Rhen · ‎16 Jan 2025

I've made a payment and it's came out my account but my sky saying payment hasn't been made and it's carried on to my next bill. Trying to contact sky but virtual assistant saying there isn't anyone to speak to how can I resolve this issue?

This message was authored by: Daniel0210 · ‎16 Jan 2025

@Rhen

Have you made an unnecessary manual payment?

If you have a continuous payment method set up you should never need to make a manual payment. You would still need to allow the planned payment to be taken. I would recommend not making manual payments unless requested to by Sky.

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NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎16 Jan 2025

@Rhen

The payment you made will appear on your account as a credit so will not be used against this bill but should do against a future one, this is why you are seeing the message about the bill not being paid as you do not need to make manual payments like this when you have a payment method setup on your account.

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Discussion topic: Payment issue

Payment issue

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