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Discussion topic: Incorrect information on billing

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Avatar for Linz+jay
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This message was authored by: Linz+jay

Message posted on ‎16 Jan 2025 11:57 AM

Incorrect information on billing

My TV and broadband account says I have an outstanding balance. However, my payment is not due to be taken until 27th January? I have no outstanding payments from previous bills - why is this?
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎16 Jan 2025 12:03 PM

Re: Incorrect information on billing

Posted by a Superuser, not a Sky employee. Find out more

@Linz+jay 

Can you post an image of your previous bill and this one and if you do please blank out any personal details like your name and account/credit agreement numbers.

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