Paramount plus keeps charging despite showing as cancelled

[Nj9]

I had a paramount plus subscription via marketplace. This was cancelled and is showing as under my billing and accounts. But there is still a monthly renewal date and the charges continue. Spoken to paramount and they keep instructing to cancel via sky to resolve. Can someone advise how/who to contact to stop the monthly charges?

[Tom-W19]

Hi @Nj9 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Nj9]

This is not yet resolved. I've been charged again for a cancelled service.

[Mark39]

@Nj9 did you discuss this with the online Messaging Team?

[Nj9]

@Tom-W19 Following our prior conversation on this topic this remains unresolved. As per your instructions if this was to continue, I'm posting here again. 

[caesarome]

@Nj9 

We are customers here so what did the messaging team say to you ?