Direct debit

[Rubs]

I've already payed this month and sky has taken another £16 direct debit out of my bank I want a refund 

[Daniel0210]

@Rubs 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

NOTE: 

Due to reported technical issues we've been requested not to escalate posts to the Messaging Team for the time being. For the same reason the contact centres are closed and when they return they'll obviously be very busy so post on this thread again tomorrow and we can probably escalate it for you.

[Rubs]

Hi yes I would like it refunded 

[Daniel0210]

@Rubs 

As per the first reply…

Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

NOTE: 

Due to reported technical issues we've been requested not to escalate posts to the Messaging Team for the time being. For the same reason the contact centres are closed and when they return they'll obviously be very busy so post on this thread again tomorrow and we can probably escalate it for you.