Forgot to cancel my direct debit after closing Sky Account. Can I get a refund?

[rac13]

I've recently moved house and closed my account with Sky. My Broadband services ended on the 22nd of April but I completely forgot to cancel my Direct Debit which has come out today!

Am I eligible for a refund for this amount as I will not be using the broadband service? 

I've tried calling customer services but their lines are down apparently- so here I am on here asking for help! 😅

[PandJ2020]

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@rac13 wrote:

Am I eligible for a refund for this amount as I will not be using the broadband service? 

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Yes.

Once your account shows a credit you can ask for a refund.

[rac13]

Thanks! I guess I'll just wait til their phone lines are back up and call sometime soon?

[caesarome]

@rac13 
If you haven't called yet and you now see a credit on your account then we can arrange some help for you via here to get it refunded if you would like ?

[rac13]

I can't see whether my Sky account is in credit or not. But the Direct Debit has definitely left my bank account.

what would you recommend?

[caesarome · Accepted solution]

@rac13 

There is an ongoing fault which might prevent you from viewing your bill which you should be able to do even though you are a former customer. I would check it either later this evening or tomorrow to see if you can then access your bill to see if there is a credit on it.