Over payment from my bank account

[Lesley081250]

Hi , sky have taken £81 pounds from my bank account for my TV bill , I already paid this bill , I would like my money put back into my bank account as I am overdrawn in my bank now . I paid my sky bills on 27th December

[Daniel0210]

@Lesley081250 
Sounds like you made a manual payment by mistake. If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit give Sky a call to get it refunded (within the standard 3-5 working days). If you want to wait until tomorrow (Wednesday) we can get this sorted through the Messaging Team. Post on here again tomorrow if you want to do that having confirmed it’s showing as a credit.

[Tom-W19]

Hi @Lesley081250 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147