Not receiving regular emails from Sky VIP

[MB1]

Hi I'm not receiving any regular emails from Sky VIP despite having the correct email address listed on the account (not going to spam either). I used to receive these and they acted as a prompt to check the app to see what was available that week Thanks

[caesarome]

Are your communication settings further down the page here still set to allow emails to be sent to you:

https://www.sky.com/myaccount/my-details

[MB1]

Thanks - I've just tried updating this, it was set to 'off' foe the household account which is strange as I do still get other marketing emails from Sky eg their sky sports newsletters

[caesarome]

See what happens now you have made the change, if they are going to be sent to you again it might take a little while to start.