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Discussion topic: 2 charges for the same thing on bill

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This message was authored by Abbie2 This message was authored by: Abbie2

2 charges for the same thing on bill

I took out sky broadband and tv in a black friday deal I paid the first payment which was exactly as expected for both broadband and TV. Now my 2nd bill has come through and been paid but I've been charged 2 times on this bill and it looks like all future bills for the tv package. Is this supposed to happen? Its almost double what I was quoted for the tv package.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: 2 charges for the same thing on bill

Posted by a Sky employee

Hi there @Abbie2, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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