Discussion topic: Not registered payment

This message was authored by: Nova+Rose · ‎11 Feb 2023

I have had my account restricted due to late payment, I've just paid the outstanding amount which I've got the proof of but it has not registered so it's still asking for the full amount again and I have no access to speak to anyone about this

This message was authored by: SKY1992bf · ‎11 Feb 2023

@Nova+Rose You also need to setup a new continuous payment method before restrictions are lifted, in addition payments are not processed by banks at weekends or bank holidays so restrictions may not be lifted until Monday at the earliest if you're only paid today

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This message was authored by: Daniel0210 · ‎11 Feb 2023

@Nova+Rose

Also, if your payment is two or more weeks overdue you will also have to pay the next bill as well.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Not registered payment

Not registered payment

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