This discussion topic has been answered Discussion topic: Not connected but been charged
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Message posted on 13 Feb 2025 07:43 PM
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I've just noticed I've been charged but I'm not being connected until the end of March nor have I made a Netflix account. I have had a puck delivered ready for when connected and tried it a couple of times til old wifi disconnected
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Message posted on 13 Feb 2025 07:46 PM - last edited: 13 Feb 2025 07:52 PM
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@Thursday14 billing starts either from when you activate it yourself or automatically 21 days after delivery regardless of whether you have a working connection or not, if your old connection is working you can use this until the switch happens
You have already activated it by trying it on your current connection hence the billing
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Message posted on 13 Feb 2025 07:46 PM - last edited: 13 Feb 2025 07:52 PM
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@Thursday14 billing starts either from when you activate it yourself or automatically 21 days after delivery regardless of whether you have a working connection or not, if your old connection is working you can use this until the switch happens
You have already activated it by trying it on your current connection hence the billing
Message posted on 13 Feb 2025 07:49 PM
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Re: Not connected but been charged
Oh no. Thank you for reply.
I need to contact them as I will be without WiFi for a number of weeks so paying for a service I'm not receiving is pointless
Message posted on 13 Feb 2025 07:57 PM
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Re: Not connected but been charged
@Thursday14 you have 31 days from delivery to cancel and return the equipment, which i would advise you to do if still within the 31 day period then re subscribe once your new connection is up and running
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