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Discussion topic: Not connected but been charged

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This message was authored by Thursday14 This message was authored by: Thursday14

Not connected but been charged

I've just noticed I've been charged but I'm not being connected until the end of March nor have I made a Netflix account. I have had a puck delivered ready for when connected and tried it a couple of times til old wifi disconnected 


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Not connected but been charged

Posted by a Superuser, not a Sky employee. Find out more

@Thursday14  billing starts either from when you activate it yourself or automatically  21 days after delivery regardless of whether you have a working connection or not, if your old connection is  working you can use this until the switch happens 

 

You have already activated it by trying it on your current connection hence the billing


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Not connected but been charged

Posted by a Superuser, not a Sky employee. Find out more

@Thursday14  billing starts either from when you activate it yourself or automatically  21 days after delivery regardless of whether you have a working connection or not, if your old connection is  working you can use this until the switch happens 

 

You have already activated it by trying it on your current connection hence the billing


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Thursday14
Topic Author
This message was authored by Thursday14 This message was authored by: Thursday14

Re: Not connected but been charged

Oh no. Thank you for reply. 
I need to contact them as I will be without WiFi for a number of weeks so paying for a service I'm not receiving is pointless 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Not connected but been charged

Posted by a Superuser, not a Sky employee. Find out more

@Thursday14 you have 31 days from delivery to cancel and return the equipment, which i would advise you to do if still within the 31 day period then re subscribe once your new connection is up and running 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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