0

Discussion topic: No broadband... No payment!

Reply
This message was authored by Dean1987 This message was authored by: Dean1987

No broadband... No payment!

I'm still waiting for my broadband to be set up it's not due for another week or two. It was due to be set up over a month ago but there to an issue not caused by me the broadband didn't work. I'm currently receiving messages about outstanding bill. I'm not being funny but I'm not paying for something I've not yet rceived. if the community can help me get this through this guy I very much appreciate it
Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: No broadband... No payment!

Posted by a Superuser, not a Sky employee. Find out more

Have you spoken to Sky about it? Realistically I don't think there's anything we customers here can do to move this forward for you.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No broadband... No payment!

Posted by a Superuser, not a Sky employee. Find out more

@Dean1987 wrote:
I'm still waiting for my broadband to be set up it's not due for another week or two. It was due to be set up over a month ago but there to an issue not caused by me the broadband didn't work. I'm currently receiving messages about outstanding bill. I'm not being funny but I'm not paying for something I've not yet rceived. if the community can help me get this through this guy I very much appreciate it

You may be entitled to the automatic compensation scheme, but that won't apply until after the issue is resovled and would then be credited to your account. So essentially you are paying now but would then likely be credited in about 6 weeks time as per the scheme.

 

https://www.sky.com/help/articles/auto-compensation

 

 

 

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion