No Orders in Progress Can’t Rearrange Engineer Appointment

[Gee921]

Good morning, I have had reminder messages that I have an engineer coming in 3 days to set up my sky tv, I can't provide access to the cupboard in the building due to it being a shared building with apartments. When I go to my orders on my account  it says I have no orders in progress so I can't rearrange the appointment I have rearranged the appointment twice before to give me more time to get access but I still don't have access, I also don't want to get charged. Can someone help me please?

[caesarome]

Give Sky a call.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Gee921]

Okay, Thank you. Do you know if they are open on a sunday?

[caesarome]

Sky support is open 7 days a week.