Very poor customer service

[Tara8]

Sky don't agree a fixed cost each month. They set up packages for €120 per month and then start to add additional changes, that escalate to €180 very quickly. They charge you 5c per minute to speak with customer services and don't resolve the issue

[Mark39]

What additional changes have been added?

[TimmyBGood]

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@Tara8 wrote:

Sky don't agree a fixed cost each month. 

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Typically outbound telephone calls (outside an optional bundled allowance), movie rental/purchase and PPV sports events are the items will cause billing to change month to month: those by definition can't be covered by a 'fixed cost,' because they are for variable amounts.

[TimmyBGood]

@Tara8 

And the other variation will be the end of a discounted period on one or more subscription elements.  At this time of year, the annual price increase is also a factor: very few Sky subscribers are actually on a fixed cost contract, although many believe this to be the case.