15 Mar 2024 12:35 PM
Hi
I have returned my sky box on 5/2/24
i have proof of posting . I have received 2 letters saying I will be charged for non returning goods .
please help this is causing me distress
15 Mar 2024 12:40 PM - last edited: 15 Mar 2024 12:45 PM
Posted by a Superuser, not a Sky employee. Find out more@19+KC
Unipart are the company that deal with returns. Prior to Christmas returns were taking 2+ weeks to be processed at their warehouse. You returned it 10 days ago.
I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you later.
edit- now escalated
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
15 Mar 2024 12:51 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @19+KC.
17 Mar 2024 09:51 AM
Posted by a Sky employeeWe are still looking to help you @19+KC . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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