Discussion topic: Help

This message was authored by 19+KC This message was authored by: 19+KC



I have returned my sky box on  5/2/24

i have proof of posting . I have received 2 letters saying I will be charged for non returning goods . 
please help this is causing me distress 



All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Help

Posted by a Superuser, not a Sky employee. Find out more

Unipart are the company that deal with returns. Prior to Christmas returns were taking 2+ weeks to be processed at their warehouse. You returned it 10 days ago. 

I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you later.


edit- now escalated

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Help

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @19+KC.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Help

Posted by a Sky employee

We are still looking to help you @19+KC . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks


Lisa - Sky Tech Team Expert

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